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Return
Policy
Items being returned must
first get a return authorization number.
Returns will not
be accepted after 14 days of receipt of the item. A 30% restocking fee will be charged on
returned orders. Items must be
returned in original packaging. Shipping charges must be pre-paid otherwise
shipments will be refused. You can send the item back by any method that you
like but we are not responsible for returns that are not sent by a traceable
method. All items will be inspected to
insure the product is re-salable. Once approved for return, you will be
credited the cost of the item excluding the shipping charges.
We now ship web orders to International locations. Please call or email for International locations that are not listed on our checkout page.
International deliveries may have taxes/fees upon arrival. Check with your local customs agency for specifics. Since duties, taxes and fees vary between countries, we only collect payment for shipping and insurance costs and expect the customer to pay all other shipping expenses.
For any large order please
email or call for shipping quotes or questions.
Shipping & Handling: Most orders will be shipped UPS or FedEx
Ground, we reserve the right to ship the most economical shipping method. For
small and international orders we may ship via USPS.
Delivery Time: 95% of all orders get shipped within 1
or 2 business days upon payment. Please allow 3-7 business days for items
which may not be in stock. Delivery time for UPS & FedEx ground is 3 to 6
business days.
Delivery time for all orders
shipped by truck take 4 to 9 business days:
Once item ships order cannot be cancelled for any reason. All refused orders
are subject to a restocking fee. All truck orders that are refused are
subject a restocking fee plus return shipping fees.
Damaged Items: Please inspect all packages before accepting delivery.
If item is damaged please contact us within 3 days of receipt to acquire an
RMA number. A replacement for the damaged item will be sent once damaged item
is returned.
Back Orders: All orders will be shipped as complete
as possible and any back orders will be shipped automatically with no extra
expense.
Special Orders: Special order items or items that are
built to order cannot be cancelled once placed with the manufacturer, any cancellation
is subject to restocking fee. Please email with any questions on a specific
product.
Cancellations: All order cancellations must be emailed
to sales@saveonvideo.com, orders that have already shipped cannot be
cancelled.
Sales Tax: All shipments within California will be charged sales tax.
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